Miruum Indonesia - Your Hospitality Service Partner

Your Hospitality Service
Partner!

Hotel Reservation Platform
System
with Helpfully and contactable
Customer Service!

Hotel Reservation Platform
System
which provide package rate
to increase hotel outlet revenue
Hotel Reservation Platform with

friendly user System
Hotel reservations with

all the conveniences!

Company Profile

PT. Muara Mandita Indonesia was founded on February 11, 2021 by the Founder and also Managing Director of Miruum Indonesia. This idea appeared when the founder wanted to book a hotel room with various benefits available at the hotel, but unfortunately because the other benefits than breakfast are only can be ordered directly at the hotel, so the idea of booking hotel packages was created, so that customers can book all the benefits through an online called Miruum.

Miruum is a business unit of PT. Muara Mandita Indonesia that provides online room accommodation booking services with a domestic target market in Indonesia.

Miruum is one of the startup companies from Indonesia that develops room reservation services that are committed to continuously providing innovation for all users. Creating comfort and convenience is the company’s priority.

Vision and Mission

Vision

Introducing the latest hotel room booking application with customer satisfaction is Number one.

Make traveling more efficient, easy, and effective.

Committed to providing a good user experience to customers.

Assisting Hotels that cooperate in increasing room sales and othe benefits which usually through the offline selling.

Mission

Continue to present the latest Innovations to improve service.

Committed to improving the company’s infrastructure to be able to provide the best service.

Establish widespread cooperation.

Vision

Mission

Continue to present the latest Innovations to improve service.

Committed to improving the company’s infrastructure to be able to provide the best service.

Establish widespread cooperation.

Booking Experience
Courtesy Call
Guest Review
Booking Experience

Customer will get direct confirmation with email and randomly call from fiendly reservation agent.

Courtesy Call

During stay guest randomly will get notification or call to ensure the have smooth check in process.

Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
Migrate from a voice-centric model to omnichannel and web-based systems. Re-channel agent knowledge and skills to address expansion and better service. Help everyone break away from constantly—and sometimes slowly—resolving the same problems for customer after customer.
Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.
Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.

Guest Review

Customer will get an email to review their experiences for the properties and for Miruum